Track Your Order
Once your HEFT vest is on its way, following it is straightforward. Here is how tracking works and how to use it.
How you get your tracking link
When your order ships from our warehouse, we send a confirmation email to the address you used at checkout. That email includes a tracking link tied to your parcel. Orders across Australia are typically delivered in 2 to 6 business days once they leave us, though the exact timing depends on where you are and the carrier's schedule. If you do not see the email soon after ordering, check your spam or promotions folder, since shipping notifications sometimes land there.
How to use the tracking link
Open the email and select the tracking link. It takes you to the carrier's tracking page, where you can see the current status of your parcel, its recent movements, and an estimated delivery window. You can revisit that link at any time as your order moves, so there is no need to save anything beyond the email itself. If you created an account at checkout, your order status is also available there.
Look up your order
You can check on your order using the lookup below.
If something looks off
If your tracking has not updated for a few days, if the estimated date has passed, or if you cannot find your shipping email at all, get in touch and we will chase it up. Reach us through the contact page at support@wearheft.com, and including your order number helps us find your parcel quickly. Please allow one business day for a reply.
Shipping and returns
For the full picture on delivery times, free shipping across Australia on orders over $99, and our 30-day money-back guarantee, see our shipping policy. If your vest arrives and the fit or weight is not right, the returns process is covered there and in our FAQ.