Contact

Contact HEFT

Have a question about fit, weight selection, an order, or a return? We are glad to help. The quickest way to reach us is by email, and there is a contact form below if you would rather write to us here.

Email us

Send us a note at support@wearheft.com and we will get back to you. Please allow one business day for a reply. If your question is about an existing order, including your order number helps us sort it out faster.

Send a message

You can also use the contact form on this page to reach us directly.

Shipping and orders

HEFT ships across Australia, with free shipping on orders over $99 and delivery in 2 to 6 business days. If you are chasing a delivery, the track your order page explains how to use the tracking link we email when your order ships. Details on our 30-day money-back guarantee and how to start a return are covered in the FAQ, and we are happy to walk you through it by email.

Before you write

Many common questions are already answered in our guides. The sizing and fit guide covers how to measure and set the straps, and the weight selection guide helps you choose a starting weight. If those do not settle it, email us and we will help.